Terra Mobility Group ('TMG', 'we', 'us', or 'our') respects your privacy and is committed to protecting your personal data.
1. Information We Collect
We may collect the following types of information:
- Personal Data: Name, email address, phone number, company name when you fill out contact forms or subscribe to our newsletter.
- Technical Data: IP address, browser type, device information, pages visited, time and date of visit.
- Cookies: Small text files stored on your device to enhance website functionality and analyze traffic.
2. How We Use Your Information
We use your information for the following purposes:
- To respond to your inquiries and provide customer support
- To send you newsletters and marketing communications (with your consent)
- To improve our website, services, and user experience
- To analyze website traffic and usage patterns
- To comply with legal obligations
3. Legal Basis for Processing
If you are located in the European Economic Area (EEA) or the UAE, our legal basis for collecting and using your personal data depends on the specific context:
- Consent: You have given us permission to process your data for a specific purpose.
- Contract: Processing is necessary for the performance of a contract with you.
- Legal Obligation: We are required to process your data to comply with the law.
- Legitimate Interests: Processing is necessary for our legitimate business interests.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
5. Data Sharing and Third Parties
We do not sell, trade, or rent your personal data to third parties. We may share your data with service providers that help us operate our website and business, or with legal authorities when required by law.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.
8. Your Data Protection Rights
Depending on your location, you may have the following rights: right to access, rectification, erasure, restriction, data portability, objection, and withdrawal of consent. To exercise any of these rights, please contact us at privacy@terramgroup.com.
9. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children.
10. International Data Transfers
Your information may be transferred to and maintained on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your data.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the 'Last updated' date.
12. Contact Us
If you have any questions about this privacy policy, please contact us:
- Email: info@terramgroup.com
- Phone: +971 58 537 93 23
- Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.